Payment and refund

Payments. Payment by bank card online

Payment by bank cards is carried out through the PayOnline system. VISA, MasterCard, and Mir cards are accepted for payment.

The Internet payment service is carried out in accordance with the Rules of the international payment systems Visa, MasterCard and Mir on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission over closed communication channels are used.The bank card data is entered on the secure PayOnline payment page. On the page for entering bank card data, you will need to enter the card number, cardholder's name, card expiration date, and a three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data is printed on the card itself. The three—digit security code is the three digits on the back of the card. Next, you will be redirected to the page of the bank that issued you the card to enter the 3DSecure code that will come to you in an SMS. If you have not received the 3DSecure code, then you should contact the bank that issued you the card.

Cases of refusal to make a payment:

- the bank card is not intended for making payments via the Internet, which can be found out by contacting your Bank;

- there are not enough funds to pay with a bank card. You can find out more about the availability of funds on a bank card by contacting the bank that issued the bank card;

- the bank card data is entered incorrectly;

- the bank card has expired. The validity period of the card is usually indicated on the front of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the bank that issued the bank card;

Refund of funds

The refund is carried out at the request of the client by mail [email protected] from the client's mailbox specified in the client's personal account on the website .

The deadline for reviewing the application for a refund is 5 days. The refund of funds to the card is carried out within 5 to 30 banking days, depending on the Bank that issued the bank card

All disputes are resolved through negotiations and within the framework of the legislation of the Russian Federation.


Guarantees of online payment security

The processing center protects and processes your bank card data according to the maximum international security standard — Payment Card Industry Data Security Standard 3.2 level 1 (abbreviated PCI DSS). This standard has been developed by the Visa and MasterCard payment systems. Every year, certified auditors check whether the processing center meets all the requirements and then issue a certificate.

The transfer of information to the payment gateway takes place using TLS encryption technology. Further information transfer takes place over closed banking networks with the highest level of reliability. The payment service does not transfer your card data to us or other third parties. The 3D Secure protocol is used for additional authentication of the cardholder.

The personal information you provide (name, address, phone number, email, credit card number) is confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our server.

If you have any questions about the completed payment, you can contact customer support.